Service Excellence in Higher Education: True Stories of Servant Leadership
Edition: 1
Copyright: 2025
Pages: 134
Edition: 1
Copyright: 2025
Pages: 134
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“Service Excellence in Higher Education: True Stories of Servant Leadership is a warm and engaging collection of stories of servant-leadership in action. Serving others has long been at the heart of Kentucky’s Campbellsville University, and this book contains inspiring true stories written by many of its educational leaders. Each chapter is grounded in first-hand servant-leadership experiences and concludes with thoughtful questions for further reflection. Service Excellence in Higher Education is a beautiful example of the head, hands, and heart of servant leadership working together, for the benefit of all. It deserves to be read by servant-leaders everywhere.”
Larry C. Spears, Author, educator, executive
Senior Advisory Editor, The International Journal of Servant-Leadership
Servant-Leadership Scholar, Gonzaga University
“The longer I’ve worked within higher education, the more I’ve realized the importance of planting seeds. This book, lovingly assembled by people who understand that extraordinary learning is rooted in great purpose, is a handbook for how to plant the seeds of service learning. Most of the authors will never see the fruit of their labor, but I suspect that none of them are disturbed by that knowledge. Grab a few vignettes from the book and use them to plant seeds within your own community. Maybe you’ll see the results in your lifetime.”
Andrew Westmoreland
President Emeritus
Samford University
Birmingham, Alabama
Acknowledgments
Introduction Joseph Hopkins
Chapter 1 An Outsider’s Take on Service Excellence and Servant Leadership Joseph Michelli
Part I HEAD Developing Servant Leaders: Best Practices
Chapter 2 For Another Generation Joseph Hopkins
Chapter 3 Exceptional Hospitality: Faith-Based Service Excellence through Purpose and Persistence Roger J. Huston
Chapter 4 Cultivating a Culture of Care: Unreasonable Hospitality in the College Classroom Julie Powell
Chapter 5 Pedagogy as a Two-Way Street: What Can We Learn from Our Students to Make Us More Effective Educators? Carey Ruiz
Chapter 6 The College Classroom: Making It Real and Helpful Richard Hughes
Part II HANDS Servant Leadership in Action: Implementing Servant Leadership
Chapter 7 Passage William Budai
Chapter 8 Serving the Campus with a “Servant Speaking” Course Quentin Schultze
Chapter 9 Seeing Is Believing Wanetta Morrow
Chapter 10 The Dual Nature of Leadership Learning and Decision-Making: A Reflection on the Teachings of Dr. Myron Basom Mike Rutherford
Servant Leadership in Action: Cultivating Partnerships
Chapter 11 Servant Leadership in Action: Strengthening School-University Partnerships through an Executive in Residence Kevin Hub
Chapter 12 Connecting Servant Leadership to Global Experiences Sharon Hundley and Robin Magruder
Chapter 13 Leading with Humility: From Vision to Practice of Servant Leadership at Christ University Viju Painadath Devassy and Surekha Chukkali
Chapter 14 Whose Course Is It Anyway? Chuck Hamilton
Part III HEART The Impact of Servant Leadership: True Stories of Servant Leadership
Chapter 15 A Testament to Service Excellence: One Man’s Body of Work Rocky Wallace
Chapter 16 A Professor’s Caring Service to Students: Shaped by Experiences Franklin B. Thomas
Chapter 17 Vocation to Serve and Lead: A Personal Journey toward the Calling of Servant Leader Viju Painadath Devassy
Chapter 18 Never Let Go Jane Bragg
Chapter 19 One Vision, One Purpose through Servant Leadership Dr. Lisa Fulks
Chapter 20 Role Models Trent Creason
Closing Thoughts Serving in Higher Education: Retrospective Kathleen Patterson
About the Authors
References
Budai, William (Ph.D). Professor of piano and Associate Dean of the School of Music at Campbellsville University, where he teaches applied piano, piano pedagogy, and coordinates the group piano curriculum. Active as a collaborative pianist and music arranger, he also serves as co-chair of CU’s Service Excellence Institute taskforce.
Hopkins, Joseph (D.M.). Serves as President of Campbellsville University, after a long tenure as founding Dean of the School of the Arts at Samford University and the Harlaxton International Music Festival. His career has been invested in collaborative performance, innovation in arts pedagogy, and emerging program development.
Michelli, Joseph (Ph.D). CEO of The Michelli Experience, a Certified Customer Experience Professional, visiting Assistant Professor at Campbellsville University, and a New York Times #1 bestselling author of twelve business books (including The Ritz-Carlton Hotel Company, Mercedes-Benz, Starbucks, Zappos, and Airbnb service models).
Wallace, Rocky (D.SL). Professor of Education at Campbellsville University and former principal of a Kentucky and U.S. Blue Ribbon School. Authored, co-authored, or co-edited 12 books on servant leadership and organizational health in the school setting. Co-chair of CU’s Service Excellence Institute taskforce.