This book was written as both a textbook for an introductory crisis management course, and as a user-friendly resource for the manager who is new to the field.
In this book, you will acquire the knowledge you need to manage organizational crises effectively and strategically. A four-stage crisis management framework is offered:
- Landscape Survey: Identifying potential crisis vulnerabilities
- Strategic Planning: Organizing the crisis management team and writing the plan
- Crisis Management: Addressing the crisis when it occurs
- Organizational Learning: Applying lessons from crises so they will be prevented or mitigated in the future.
Each chapter includes a case study of an actual crisis event. Discussion questions and references are included.
PREFACE
CHAPTER 1 A FRAMEWORK FOR CRISIS MANAGEMENT
CHAPTER 2 THE CRISIS MANAGEMENT LANDSCAPE
CHAPTER 3 SOURCES OF ORGANIZATIONAL CRISES
CHAPTER 4 STRATEGIC CRISIS MANAGEMENT
CHAPTER 5 FORMING THE CRISIS MANAGEMENT TEAM AND WRITING THE PLAN
CHAPTER 6 ORGANIZATIONAL STRATEGY AND CRISES
CHAPTER 7 CRISIS RESPONSE
CHAPTER 8 CRISIS COMMUNICATIONS
CHAPTER 9 ORGANIZATIONAL LEARNING
CHAPTER 10 ETHICS IN CRISIS MANAGEMENT
CHAPTER 11 CRISIS MANAGEMENT TRENDS
INDEX
William Richard
Crandall
William “Rick” Crandall is a Professor of Management in the Thomas College of Business and Economics at the University of North Carolina at Pembroke. Dr. Crandall’s primary research area is in the field of organizational crisis management. His articles on crisis management have appeared in SAM Advanced Management Journal, Journal of Contingencies and Crisis Management, Internal Auditing, Business Horizons, International Journal of Sustainable Strategic Management, Security Management, and the International Journal of Asian Business and Information Management. Dr. Crandall earned a BS degree in Hotel/Restaurant Administration from Florida State University, and an MBA and Ph.D. degrees in Business Administration from the University of Memphis. Dr. Crandall has addressed various audiences on crisis management in the United States, Austria, China, Germany, Poland and the United Kingdom.
John Alan
Parnell
John A. Parnell is a Professor of Management and Alumni Eminent Scholar of Business at the University of North Alabama. He has authored over 300 articles in strategic management and related disciplines, and two current textbooks, Strategic Management: Theory and Practice, and Strategic Crisis Management. Dr. Parnell earned the BSBA, MBA, and MA degrees from East Carolina University, the Ed.D. degree from Campbell University, and the Ph.D. degree in Business Administration from The University of Memphis. He has lectured in many countries, including China, Mexico, Romania, Lithuania, Peru, and Egypt. Dr. Parnell’s current research focuses on issues related to competitive business strategies, nonmarket strategy, crisis management and ethics.
Matthew Thomas
Oglesby
Dr. Matt Oglesby, is an Assistant Professor of Human Resource Management at the University of North Alabama. Previously, he served as Senior Vice President and Human Resources Director for CB&S Bank in Russellville, AL. He has a broad range of experience including over 30 years of management, leadership, and public speaking experience. Dr. Oglesby earned his Bachelor of Business Administration degree in Organizational and Human Resource Management and his Master of Business Administration at the University of North Alabama. He also completed a PhD in Business Administration at the University of South Alabama, and he holds SHRM-SCP and SPHR certifications in Human Resource Management. Dr. Oglesby’s current research focuses on issues relating to strategic human resource management, leadership, and research methods.