Success with Emotional Intelligence
Edition: 2
Copyright: 2020
Pages: 244
Edition: 2
Copyright: 2020
Pages: 244
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Success with Emotional Intelligence examines the impact of EI on individual performance analyzing the relation of EI with its factors. The major objective of this book is advancing the frontier of knowledge in EI by way of enriching the literature and focusing our attention to EI of students.
Success with Emotional Intelligence:
- concentrates on delineation of factors affecting EI in academic and socio-economic environment of a variety of schools and colleges
- establishes empirical relationships between EI and the driving factors.
- delves into the state-of-the-art of EI and traces the history, evolution of intelligence in different stages; and myriad definitions and benefits of applications of EI as propounded by very eminent researchers and practitioners.
The purpose of this book is threefold. First, based on evaluation of the available EI models and measures according to their utility, the authors set forth a choice of pathways for Susan in the case study. Secondly, they formulated an EI radar and EI ladder to guide the educators, parents, students and policy makers, which can facilitate future human capital formation. Finally, a set of practical guidelines to develop EI of an individual were enumerated and selected global business changers were studied.
Foreword
Acknowledgements
About the Authors
preface
List of Abbreviations
The Case
Part A: Theoretical Aspects of EI
Chapter 1: EI: An Important Concept in Organizational Behavior
1.1 Introduction to EI
1.2 What is an Emotion?
1.3 Brain and Emotions
1.4 Role of Emotions
1.4.1 Role of Emotion in Organizational Health
1.4.2 Emotional Health
1.5 Types of Emotions
1.6 Relationship of Mood And Emotions
1.7 IQ vs. EQ
1.7.1 Definitions of IQ
1.7.2 The Main Components of the IQ Test
1.7.3 Definitions of EI
1.7.4 How can EI Help?
1.7.5 Comparison between IQ and EQ
1.7.6 SQ
Chapter 2: Structuring the Evolution of EI
2.1 Introduction
2.2 Definitions
2.3 Evolution of EI
2.3.1 Phase I (1900–1919) Theme: Development of IQ Measurement Scale
2.3.2 Phase II (1920–1972) Theme: Expansion of the Theories of Intelligence
2.3.3 Phase III (1973–1995) Theme: Development of EI
2.3.4 Phase IV (1996–2016) Theme: Corporate Cognition
2.4 Chronological Display
2.5 Emotional Learning Programs
2.5.1 Social and Emotional Learning Programs
2.5.2 Self-Science Curriculum Programs
2.5.3 K-12 Curriculum
2.6 Concluding Remarks
Chapter 3: Review of Models and Measures of EI
3.1 Introduction
3.2 Models of EI
3.3 Models of EI: A Comparative Evaluation
3.3.1 Ability EI
3.3.2 Trait EI
3.4.3 Distinctions between Trait and Ability Models
3.4 A Classification of the Measures of EI
3.4.1 Validity of Tests
3.4.2 Measures of EI for the Age Group of Above 18 Years
3.4.3 Relationship between Ability and Trait EI
3.4.4 Other Measures of EI
3.4.5 Major Findings
3.4.6 Measures of EI for the Age Group of 7–18 Years
3.5 Concluding Remark
Chapter 4: Factors Affecting EI
4.1 Introduction
4.2 EI Skill Set
4.3 Bar-On’s EQ-i Measure
4.3.1 InterScale Correlations
4.3.2 Internal Consistency
4.4 Factors of EI
4.4.1 Intrapersonal EQ-i
4.4.2 Interpersonal EQ-i
4.4.3 Stress Management EQ-i
4.4.4 Adaptability EQ-i
4.4.5 General Mood EQ-i
4.5 The Reliability and Factorial Structure of the Bar-on Model
4.6 Concluding Remarks
Chapter 5: Applications of EI
5.1 Benefits of EI Applications
5.1.1 Literature on EI and Age
5.1.2 Literature on EI and Gender
5.1.3 EI in Organizations
5.2 EI and Workplace Effectiveness
5.3 EI and Managerial Effectiveness
5.4 EI and Leadership Development
5.5 EI and Decision-Making
5.6 EI and Entrepreneurship Development
5.7 Applications in the Social Sector
5.8 EI and Child Development
5.9 EI and Parenting
5.10 Applications in Education Sector
5.11 Concluding Remarks for Applications of EI
Chapter 6: Caselets on EI
6.1 Selecting a Head of Research Division in a Food Company
6.2 An Emotionally Intelligent CEO
6.3 Selection and Recruitment Criteria
6.4 Effectiveness of Training Program
6.5 Getting the Message Across
6.6 A Case of University Task Force
6.7 Unexpected Reactions
Chapter 7: Formulation of EI Radar and Competency Ladder
7.1 Introduction
7.2 Database Development
7.3 Sample of Students of the Age Group 9–14 Years
7.4 Sample of Students of the Age Group 21–27 Years
7.5 Collection of Data
7.6 Analysis of Data
7.7 Descriptive Statistics
7.7.1 Participants Group 1: 9–14 Years
7.7.2 Participants Group 2: 21–27 Years
7.8 Cluster Analysis 96
7.8.1 Participants Group 1: 9–14 Years
7.8.2 Participants Group 2: 21–27 Years
7.9 Formulation of EI Radar
7.9.1 Radar for School Students (9–14 years)
7.9.2 Radar for Professional Students (21–27 years)
7.10 Usages of EI Radar
7.11 EI Competency Ladder
7.12 EI Curricula
7.13 Concluding Remarks
Part B: Methods to Manage the Steps of the EI Competency Ladder
Chapter 8: Assertive Communication, Self-Esteem, Self-Independence, and Self-Regulation
8.1 Introduction
8.2 Specific Techniques for Improving Assertiveness
8.3 How to Improve Assertiveness Even if One is Shy
8.4 Concluding Remarks for Assertive Communication
8.5 Self-Esteem
8.6 How to Improve Our Self-Esteem
8.7 Concluding Remarks for Self-Esteem
8.8 Introduction: Self-Independence
8.8.1 Drawbacks of not Being Self-independent
8.9 Introduction: Self-Regulation
8.10 Definitions of Self-Regulation
8.11 Strategies for Self-Regulation
8.12 Concluding Remarks for Self-Regulation
Chapter 9: Empathetic Listening, Building Social Skills, Stress Tolerance, and Self-awareness
9.1 What is Empathetic Listening?
9.2 More Data on Empathy
9.3 How to Become Empathetic?
9.4 Concluding Remarks for Empathy
9.5 A Social Framework
9.6 Traits that Help Build Social Skills
9.7 Mistakes Lonely Individuals Often Make
9.8 How to Get a Social Life?
9.9 Concluding Remarks for Building Social Skills
9.10 Three Major Approaches to Stress Management
9.11 Methods of Stress Management
9.12 Reducing Stress
9.13 Concluding Remarks for Stress Management
9.14 Implications of Self-Awareness
9.15 Method to Develop Self-Awareness
Chapter 10: Impulse Control, Flexibility Skills, Maintenance of Optimistic Behavior, and Anger Management
10.1 Individual Impulse Control
10.2 Some Points to Control the Impulse Disorder
10.3 Suggestions for Increasing Control of Impulses
10.4 Concluding Remarks for Impulse Control
10.5 Flexibility Skills: The Elements of Success
10.5.1 The Role of Workplace Culture
10.5.2 Managerial Support and Guidance
10.5.3 Balancing Employee Needs and Organizational Needs
10.6 Concluding Remarks for Flexibility
10.7 Overview of the Problem-Solving Stages
10.7.1 Recognizing and Defining the Problem
10.7.2 Finding Possible Solutions
10.7.3 Choosing the Best Solution
10.7.4 Implementing the Solution
10.8 Problem-Solving Skills
10.9 Developing Problem-Solving Ability
10.9.1 A Brief Conceptualization of Critical Thinking
10.10 Discussion of the Problem-Solving Guidelines
10.10.1 Problem Exploration
10.10.2 State the Problem
10.10.3 Clarify the Problem
10.10.4 Explain the Problem
10.10.5 Put the Problem in Context
10.10.6 Goal Establishment
10.10.7 Choose the Solutions
10.11 Techniques for Group Problem-Solving
10.11.1 Brainstorming
10.12 Concluding Remarks for Problem-Solving Ability
10.13 Anger Management
10.14 Anger-Management Training
10.15 Early Identification and Intervention
10.16 Concluding Remarks for Anger Management
10.17 Concluding Remarks for Case Study on Susan
Chapter 11: Study of Selected Global Business Changers
11.1 Introduction
11.2 Michael Dell and Ratan Tata
11.2.1 Step 1: Assertive Communication
11.2.2 Step 2: Self-Esteem
11.2.3 Step 3: Self-Independence
11.2.4 Step 4: Empathetic Listening
11.2.5 Step 5: Building Social Skill
11.2.6 Step 6: Stress Tolerance
11.2.7 Step 7: Impulse Control
11.2.8 Step 8: Flexibility Skills
11.2.9 Step 9: Problem-Solving Ability
11.2.10 Step 10: Maintenance of Optimistic Behavior
11.2.11 Step 11: Anger Management (Maximize Happiness)
11.3 Philip Knight
11.4 Sir Richard Branson
11.5 William Clay Ford Jr.
11.6 Herbert Kohler
11.7 Frederick W. Smith
11.8 Anand Mahindra
11.9 Narayana Murthy
11.10 Reid Hoffman
11.11 Larry Page And Sergin Brin
11.12 Jeff Bezos