Technical Communication as Problem Solving helps students master the art of communicating to help people get things done. It broadens students’ concept of writing by introducing them to the five foundations of technical communication: problem solving, rhetoric, design, style, and ethics. Students also learn the genre conventions of technical communication.
Through this textbook, students practice using a research-based, problem-solving approach to technical communication, writing rhetorically grounded documents, and integrating design, problem solving, and project management to create effective documents. This e-book also includes model documents of varying complexity to assist student learning, and it includes examples of service learning projects easily adaptable to a variety of learning situations.
Carroll Ferguson Nardone
Carroll Ferguson Nardone holds a Ph.D. in Rhetoric and Professional Communication from New Mexico State University and has worked professionally as a small business manager, journalist, and editor. She has taught writing at the college level for 25 years and is currently an associate professor in the Department of English at Sam Houston State University, where she teaches undergraduate courses in rhetoric, technical and professional communication, and argumentation. At the graduate level, Dr. Nardone’s pedagogy focuses on disciplinary ways of knowing and knowledge creation. Her research and publications are in rhetoric, writing pedagogy and assessment, and historic rhetoric, with particular interest in scientific documents from the colonial and early American periods. Dr. Nardone also directs the university’s writing-in-the disciplines initiative.
Teena A.M. Carnegie
Teena A. M. Carnegie completed a Ph.D. at University of Waterloo and a postdoctorate ?in professional writing at Purdue University. She has worked professionally as an editor and technical writer for government and non-profit agencies, and she has been teaching in postsecondary education for over 20 years. She is, presently, an associate professor of technical communication at Eastern Washington University. Her teaching focuses on problem-based learning . As part of her courses, she incorporates projects that have served a variety of non-profit organizations, including the U.S.?Navy and university libraries. Her areas of research and publication include program administration, service learning, problem-based pedagogy, information design, and technical communication’s role in the information society.
Molly Kremer Johnson
Molly K. Johnson holds a Ph.D. in English and Discourse Studies from Texas A&M University and has over 15 years of teaching experience in rhetoric and technical communication. As a consultant, she has created and facilitated discipline-specific writing workshops for students and faculty in colleges of engineering, science and medicine, and schools of nursing. Dr. Johnson currently ?directs the undergraduate and graduate programs in rhetoric and technical? communication at Eastern? Washington University and teaches a range of rhetoric? and technical communication courses, including grant writing, editing, and information design. Her classroom pedagogies focus on active learning and incorporate service-learning and client-based projects. Her scholarly interests include technical communication, usability testing, writing and program assessment, and the study of institutional discourse.