Chapter 1 “Our lives are defined by opportunities. Even the ones we miss.”
—Benjamin Button, The Curious Case of Benjamin Button
A Discussion of the Basics
Chapter 2 “What we’ve got here is a failure to communicate”
—The Captain, Cool Hand Luke
A Discussion of the Communication Model
Chapter 3 “I’m big! It’s the pictures that got small.”
—Norma Desmond, Sunset Blvd
A Discussion of Perception
Chapter 4 “I’m pretty sure there’s a lot more to life than being really, really, ridiculously good looking. And I plan on finding out what that is.”
—Derek Zoolander, Zoolander
A Discussion of Self-Concept
Chapter 5 “I don’t think that word means what you think it means.”
—Inigo Montoya, The Princess Bride
A Discussion of Verbal Communication
Chapter 6 “Yippie- Ki- yay.”
—John MaClane, Die Hard
A Discussion of Vocalics
Chapter 7 “Sixty percent of all human communication is nonverbal, body language; thirty percent is your tone. So that means that ninety percent of what you’re saying ain’t
coming out of your mouth. Of course she’s going to lie to you! She’s a nice person.
—Hitch
A Discussion of Nonverbal Communication
Chapter 8 “So listen, why don’t you give me a call when you start taking things a little more seriously.”
—The Joker, The Dark Knight
A Discussion of Listening
Chapter 9 “I’m gonna make him an offer he can’t refuse.”
—Don Vito Corleone, The Godfather
A Discussion of Conflict Management
Chapter 10 “I Love You.” “I Know”
—Princess Leia and Han Solo, The Empire Strikes Back
A Discussion of Relationship
Works Consulted