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Culinary Educators' Teaching Tools and Tips

Author(s): Colin P Roche, Claudette Levesque Ware, Bradley J Ware

Culinary Educators' Teaching Tools & Tips was written as a comprehensive resource for both new and “seasoned” culinary arts, food service, and hospitality instructors. It serves as a valuable source of information for secondary and post-secondary culinary educators filled with specific, concrete, an...

Customer Experience Management: Enhancing Experience and Value through Service Management

Author(s): Jay Kandampully

  Although a nascent field of research, customer experience management has become an important research and management topic in today’s interconnected world… Customers are no longer passive participants of the firm’s value proposition, but are actively involved in the co-creation and co-owners...