Doctors We Like and Doctors We Don't: How Nonverbal Immediacy Impacts Patient Satisfaction

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Have you ever considered why you like and trust some people and why you are uncomfortable with others? Do you have a favorite teacher, pet groomer, or doctor? Without realizing it, nonverbal immediacy may be a factor in how you choose your favorite professor, your trusted dog groomer, and your preferred doctor. Interpersonal communication and relationships include nonverbal behaviors that encourage or discourage closeness, connectedness, trust, and likeability. Behaviors such as touching someone on the arm or looking someone in the eye improve connections. In contrast, increased space between the two people or avoiding eye contact can create a sense of distance and distrust.