Human Resources Leadership in Hospitality
Edition: 3
Copyright: 2024
Pages: 310
Edition: 3
Copyright: 2024
Pages: 310
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$140.00
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There is a distinct difference between managing a human resources team and leading it, and those in leadership positions must evolve with the industry.
Human Resources Leadership in Hospitality addresses one of the biggest challenges that hospitality managers across the board express: finding and retaining great employees. This text provides readers with authentic exposure to the subject matter, providing “real world” examples through vignettes from industry practitioners and members of the academic community who teach and research HR. Furthermore, the publication extends past discussions about business strategies that are merely “legal,” but helps the reader develop practices that are “fair” and “the right thing to do.”
Human Resources Leadership in Hospitality takes a deep dive into human resources leadership. The new 3rd edition contains all the valuable information from the previous edition, plus further vital discussion on the following topic:
- Ethical Leadership
- Diversity
- Strategic HR Leadership
- HR and Technology
- EEO Legislation
- Healthcare
… and many more!
Introduction
About the Authors
Chapter 1—Human Resource Leadership
From Good to Great: The Case of the Portman Ritz-Carlton, Shanghai, China
Hospitality Human Resources Leadership
The Changing Role of the Human Resources Department
The Functions of the Human Resources Department
Human Resources Vice President or HR Director
Human Resources Proficiencies
Human Resources Department and HR Specialists
All Leader-Managers are Involved with Human Resources
Ethical Leadership
Technology in Human Resources
Legalize and Following the Law
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 2—Leading Diverse Employees
Introduction
Definition of Diversity
Physically Challenged
Mentally Challenged
Race, Ethnicity, and Culture
Age and Generational Differences
Religion
Sexual Orientation
Gender
Workplace Inclusion
Barriers to Communication
Diversity Statements and Programs
Technology in HR
Legalize
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
References
Endnotes
Chapter 3—Employment and the Law
Introduction
Federal Laws Affecting Discriminatory Practices
Equal Pay Act
Title VII of the Civil Rights Act
Executive Orders
Age Discrimination in Employment Act
Vocational Rehabilitation Act
Pregnancy Discrimination Act
Americans with Disabilities Act (ADA)
The Civil Rights Act of 1991 (CRA 1991)
Sexual Harassment
Immigration Reform and Control Act
The Family and Medical Leave Act
Domestic Partnerships
EEO Enforcement and Compliance
Legalize
Technology in HR
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 4—Workforce Planning and Organizing
Human Resources Planning
Mission
Vision
Culture and Core Values
Core Values
Goals
Strategic Human Resources Leadership
Operational Planning
Operational Goal Setting
Forecasting Employment Needs (Supply and Demand)
Policies, Procedures, and Rules
Budgeting
Job Analysis
The Uses of Job Analysis
Job Descriptions
Organizing
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
References
Endnotes
Chapter 5—Recruiting
Introduction
The Hiring Process
Internal versus External Recruiting
Internal Recruiting
External Recruiting
Recruitment Through Advertising
Employment Agencies
Direct Recruiting
Outsourcing
Application Forms
Technology in HR Electronic Recruiting
Effective Recruiting
The Importance of Effective Recruiting
Legalize
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Endnotes
Chapter 6—Selection
Introduction
Continuing the Hiring Process
Why Careful Selection Is Important
Selection and the Organization Fit
Evaluating Candidates
The Screening Process
Interviewing for Selection
Effective Interviews
Types of Interviews
Interview Questions
Questions You Can’t Ask
Importance of Interviews
Interviewing Tips
Employment Testing
Types of Employment Tests
Truth in Hiring
Legal Concerns with Interviewing
Reference Checks
Final Selection
Making the Offer
Onboarding
Ethical Dilemma
Internet Exercise
Key Points
Key Terms
Endnotes
Chapter 7—Employee Training
Introduction
Employee Orientation
Training
Job Analysis and Training
Job Descriptions and Training
Determining Training Needs
Difficulties in Training Practices
Training Goals and Costs
A Training Proposal
Legalize
Training Methods
Internships
Re-Training
Programmed Learning
Seminars
Cross Training
Management Training Programs
Evaluating the Training Program
Topics Requiring Training
Sexual Harassment
Serve Safe
Hazard Communication Standard
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Endnotes
Chapter 8—Employee Career Development
Introduction
Employers’ Role
Recruitment, Training, and Progression
Employees’ Role
Career Progression
Self-Reliance
HR Technology
Motivation
The Hawthorne Studies
Maslow’s Hierarchy of Human Needs
Herzberg’s Motivation-Hygiene Theory
McGregor’s Theory X and Theory Y
McClelland’s Acquired-Needs Theory
Equity Theory
Expectancy Theory
Legalize
Workplace Conditions for Optimal Performance
Developing Management and Employees
Coaching
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Endnotes
Chapter 9—Employee Compensation
Introduction
Compensation Policy
Compensation Objectives and Strategies
The Labor Market
Legal Aspects of Compensation
Exempt and Nonexempt Employee
Union Influences on Compensation
Compensation Tools
Wage and Salary Surveys
Job Evaluation
Pay Grades
Price Range for Each Pay Grade
Bonuses and Merit Pay
Tips and Service Charges
Legalize
Technology in HR—Electronic Compensation
Skill- and Knowledge-Based Pay
Comparable Worth and Competency-Based Pay
The Pay Plan
Managing Remuneration
Key Points
Key Terms
Discussion Questions
Endnotes
Chapter 10—Employee Benefits and Services
Introduction
Types of Benefits
Benefits Legally Required
Social Security and Medicare
Workers’ Compensation
Unemployment Insurance
Family and Medical Leave
Legalize
Voluntary Employer Paid Benefits
Paid Time Off
Medical, Optical, and Dental
The Patient Protection and Affordable Care Act (PPACA) of 2010
Kinds of Healthcare Plans
Healthcare Cost Control
Retirement Plans
Defined Benefit Plans
Defined Contribution Plans
401 K Plans
Individual Retirement Plans (IRAs)
Disability Insurance
Long-Term Care (LTC)
Domestic Partner Benefits
Benefits for Part-Time Employees
Technology in HR
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 11—Leading High-Performing Employees
Introduction
Performance Leadership, Coaching, and Employee-Involved Goal Setting
Coaching Versus Directing
Hiring the Right People
Participation
Management by Objectives
Important Performance Characteristics
Measuring Performance Characteristics
Evaluations
Evaluation Formats
Performance Appraisal Problems and Solutions
Lack of Follow-Up
Legalize
Organizational Excellence
Baldridge Award
How Baldrige Relates
Organizational Profile
Performance System
System Foundation
Installing an Organizational Excellence Program
Technology in HR
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 12—Employee Relations
Introduction
Why Good Employee Relations are Important
The Employee Relations Specialist
Communication
Types of Communication
How Communication Works
Written Communication
Employee Handbooks
Memos, Financial Statements, Newsletters, and Bulletin Boards
HR Technology
Electronic Communication
Legalize
Meetings
Employee Surveys
Appeals Procedures
Employee Assistance Programs
Employee Recognition Programs
Recognition Awards
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
References
Endnotes
Chapter 13—Health and Safety
Introduction
Legal Aspects of Safety and Health Practices
Hazard Communication Standard
The Americans with Disabilities Act
Workplace Injuries and Diseases/Illnesses
Workers’ Compensation
Safety
Costs Associated with Unsafe Work Environments and Accidents
Sexual Harassment
Legalize
Other Types of Harassment
Substance Abuse
Guest Safety
Security
Hospitality Employees and AIDS
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 14—Working with Organized Labor
Introduction
Why Employees Join Unions
Unions and What Unions Want
A Brief History of U.S. Labor Relations
Union Membership in the United States
Union Tactics
Industrial Relations System
Labor Relations and the Legal Environment
The Norris–La Guardia Act
The Wagner Act
The Taft–Hartley Act
The Landrum–Griffin Act
The Employee Free Choice Act
Organizing
Initial Contact
Obtaining Authorization Cards
Certification
Union and Management Union Election Tactics
Bargaining Unit
The Decertification of a Union
Collective Bargaining
Negotiations
Legalize
Bargaining Impasses and Mediation
The Agreement
Strikes and Types of Strikes
Lockouts
Grievance Procedures in the Unionized Company
The Future of Labor-Management Relations
Key Points
Key Terms
Discussion Questions
Your Call
Ethical Dilemma
References
Endnotes
Index
- Cases
- Discussion Prompts
- Exercises
- Instructors Manual
- Powerpoint
- Test Bank
Dr . John R. Walker, DBA, FMP, CHA, is the McKibbon Professor Emeritus of Hotel and Restaurant Management at the University of South Florida and Fulbright Senior Specialist. John’s years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager; Human Resources Manager at the Selsdon Park Hotel; Assistant Rooms Division Manager at the Royal Garden Hotel, a 550 room five-star hotel; Senior Assistant Conference and Banqueting Manager at the five-star London Hotel InterContinental; and general manager of the prestigious five-star Coral Reef Club, Barbados, West Indies.
John has taught Human Resources Leadership for several years and received presidential awards for scholarship and has been published in leading journals and newspapers and has been awarded professor emeritus twice. He is an Editorial Board member of the Journal of Human Resources in Hospitality and Tourism. He is a past president of the Pacific Chapter of International CHRIE and is a certified hotel administrator, and food service management professional. John is coauthor of Tourism Concepts and Practices also published by Kendall Hunt.
There is a distinct difference between managing a human resources team and leading it, and those in leadership positions must evolve with the industry.
Human Resources Leadership in Hospitality addresses one of the biggest challenges that hospitality managers across the board express: finding and retaining great employees. This text provides readers with authentic exposure to the subject matter, providing “real world” examples through vignettes from industry practitioners and members of the academic community who teach and research HR. Furthermore, the publication extends past discussions about business strategies that are merely “legal,” but helps the reader develop practices that are “fair” and “the right thing to do.”
Human Resources Leadership in Hospitality takes a deep dive into human resources leadership. The new 3rd edition contains all the valuable information from the previous edition, plus further vital discussion on the following topic:
- Ethical Leadership
- Diversity
- Strategic HR Leadership
- HR and Technology
- EEO Legislation
- Healthcare
… and many more!
Introduction
About the Authors
Chapter 1—Human Resource Leadership
From Good to Great: The Case of the Portman Ritz-Carlton, Shanghai, China
Hospitality Human Resources Leadership
The Changing Role of the Human Resources Department
The Functions of the Human Resources Department
Human Resources Vice President or HR Director
Human Resources Proficiencies
Human Resources Department and HR Specialists
All Leader-Managers are Involved with Human Resources
Ethical Leadership
Technology in Human Resources
Legalize and Following the Law
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 2—Leading Diverse Employees
Introduction
Definition of Diversity
Physically Challenged
Mentally Challenged
Race, Ethnicity, and Culture
Age and Generational Differences
Religion
Sexual Orientation
Gender
Workplace Inclusion
Barriers to Communication
Diversity Statements and Programs
Technology in HR
Legalize
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
References
Endnotes
Chapter 3—Employment and the Law
Introduction
Federal Laws Affecting Discriminatory Practices
Equal Pay Act
Title VII of the Civil Rights Act
Executive Orders
Age Discrimination in Employment Act
Vocational Rehabilitation Act
Pregnancy Discrimination Act
Americans with Disabilities Act (ADA)
The Civil Rights Act of 1991 (CRA 1991)
Sexual Harassment
Immigration Reform and Control Act
The Family and Medical Leave Act
Domestic Partnerships
EEO Enforcement and Compliance
Legalize
Technology in HR
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 4—Workforce Planning and Organizing
Human Resources Planning
Mission
Vision
Culture and Core Values
Core Values
Goals
Strategic Human Resources Leadership
Operational Planning
Operational Goal Setting
Forecasting Employment Needs (Supply and Demand)
Policies, Procedures, and Rules
Budgeting
Job Analysis
The Uses of Job Analysis
Job Descriptions
Organizing
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
References
Endnotes
Chapter 5—Recruiting
Introduction
The Hiring Process
Internal versus External Recruiting
Internal Recruiting
External Recruiting
Recruitment Through Advertising
Employment Agencies
Direct Recruiting
Outsourcing
Application Forms
Technology in HR Electronic Recruiting
Effective Recruiting
The Importance of Effective Recruiting
Legalize
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Endnotes
Chapter 6—Selection
Introduction
Continuing the Hiring Process
Why Careful Selection Is Important
Selection and the Organization Fit
Evaluating Candidates
The Screening Process
Interviewing for Selection
Effective Interviews
Types of Interviews
Interview Questions
Questions You Can’t Ask
Importance of Interviews
Interviewing Tips
Employment Testing
Types of Employment Tests
Truth in Hiring
Legal Concerns with Interviewing
Reference Checks
Final Selection
Making the Offer
Onboarding
Ethical Dilemma
Internet Exercise
Key Points
Key Terms
Endnotes
Chapter 7—Employee Training
Introduction
Employee Orientation
Training
Job Analysis and Training
Job Descriptions and Training
Determining Training Needs
Difficulties in Training Practices
Training Goals and Costs
A Training Proposal
Legalize
Training Methods
Internships
Re-Training
Programmed Learning
Seminars
Cross Training
Management Training Programs
Evaluating the Training Program
Topics Requiring Training
Sexual Harassment
Serve Safe
Hazard Communication Standard
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Endnotes
Chapter 8—Employee Career Development
Introduction
Employers’ Role
Recruitment, Training, and Progression
Employees’ Role
Career Progression
Self-Reliance
HR Technology
Motivation
The Hawthorne Studies
Maslow’s Hierarchy of Human Needs
Herzberg’s Motivation-Hygiene Theory
McGregor’s Theory X and Theory Y
McClelland’s Acquired-Needs Theory
Equity Theory
Expectancy Theory
Legalize
Workplace Conditions for Optimal Performance
Developing Management and Employees
Coaching
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Endnotes
Chapter 9—Employee Compensation
Introduction
Compensation Policy
Compensation Objectives and Strategies
The Labor Market
Legal Aspects of Compensation
Exempt and Nonexempt Employee
Union Influences on Compensation
Compensation Tools
Wage and Salary Surveys
Job Evaluation
Pay Grades
Price Range for Each Pay Grade
Bonuses and Merit Pay
Tips and Service Charges
Legalize
Technology in HR—Electronic Compensation
Skill- and Knowledge-Based Pay
Comparable Worth and Competency-Based Pay
The Pay Plan
Managing Remuneration
Key Points
Key Terms
Discussion Questions
Endnotes
Chapter 10—Employee Benefits and Services
Introduction
Types of Benefits
Benefits Legally Required
Social Security and Medicare
Workers’ Compensation
Unemployment Insurance
Family and Medical Leave
Legalize
Voluntary Employer Paid Benefits
Paid Time Off
Medical, Optical, and Dental
The Patient Protection and Affordable Care Act (PPACA) of 2010
Kinds of Healthcare Plans
Healthcare Cost Control
Retirement Plans
Defined Benefit Plans
Defined Contribution Plans
401 K Plans
Individual Retirement Plans (IRAs)
Disability Insurance
Long-Term Care (LTC)
Domestic Partner Benefits
Benefits for Part-Time Employees
Technology in HR
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 11—Leading High-Performing Employees
Introduction
Performance Leadership, Coaching, and Employee-Involved Goal Setting
Coaching Versus Directing
Hiring the Right People
Participation
Management by Objectives
Important Performance Characteristics
Measuring Performance Characteristics
Evaluations
Evaluation Formats
Performance Appraisal Problems and Solutions
Lack of Follow-Up
Legalize
Organizational Excellence
Baldridge Award
How Baldrige Relates
Organizational Profile
Performance System
System Foundation
Installing an Organizational Excellence Program
Technology in HR
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 12—Employee Relations
Introduction
Why Good Employee Relations are Important
The Employee Relations Specialist
Communication
Types of Communication
How Communication Works
Written Communication
Employee Handbooks
Memos, Financial Statements, Newsletters, and Bulletin Boards
HR Technology
Electronic Communication
Legalize
Meetings
Employee Surveys
Appeals Procedures
Employee Assistance Programs
Employee Recognition Programs
Recognition Awards
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
References
Endnotes
Chapter 13—Health and Safety
Introduction
Legal Aspects of Safety and Health Practices
Hazard Communication Standard
The Americans with Disabilities Act
Workplace Injuries and Diseases/Illnesses
Workers’ Compensation
Safety
Costs Associated with Unsafe Work Environments and Accidents
Sexual Harassment
Legalize
Other Types of Harassment
Substance Abuse
Guest Safety
Security
Hospitality Employees and AIDS
Key Points
Key Terms
Discussion Questions
Ethical Dilemma
Internet Exercise
Endnotes
Chapter 14—Working with Organized Labor
Introduction
Why Employees Join Unions
Unions and What Unions Want
A Brief History of U.S. Labor Relations
Union Membership in the United States
Union Tactics
Industrial Relations System
Labor Relations and the Legal Environment
The Norris–La Guardia Act
The Wagner Act
The Taft–Hartley Act
The Landrum–Griffin Act
The Employee Free Choice Act
Organizing
Initial Contact
Obtaining Authorization Cards
Certification
Union and Management Union Election Tactics
Bargaining Unit
The Decertification of a Union
Collective Bargaining
Negotiations
Legalize
Bargaining Impasses and Mediation
The Agreement
Strikes and Types of Strikes
Lockouts
Grievance Procedures in the Unionized Company
The Future of Labor-Management Relations
Key Points
Key Terms
Discussion Questions
Your Call
Ethical Dilemma
References
Endnotes
Index
Dr . John R. Walker, DBA, FMP, CHA, is the McKibbon Professor Emeritus of Hotel and Restaurant Management at the University of South Florida and Fulbright Senior Specialist. John’s years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager; Human Resources Manager at the Selsdon Park Hotel; Assistant Rooms Division Manager at the Royal Garden Hotel, a 550 room five-star hotel; Senior Assistant Conference and Banqueting Manager at the five-star London Hotel InterContinental; and general manager of the prestigious five-star Coral Reef Club, Barbados, West Indies.
John has taught Human Resources Leadership for several years and received presidential awards for scholarship and has been published in leading journals and newspapers and has been awarded professor emeritus twice. He is an Editorial Board member of the Journal of Human Resources in Hospitality and Tourism. He is a past president of the Pacific Chapter of International CHRIE and is a certified hotel administrator, and food service management professional. John is coauthor of Tourism Concepts and Practices also published by Kendall Hunt.
- Cases
- Discussion Prompts
- Exercises
- Instructors Manual
- Powerpoint
- Test Bank