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Customer Experience Management: Enhancing Experience and Value through Service Management

Author(s): Jay Kandampully

  Although a nascent field of research, customer experience management has become an important research and management topic in today’s interconnected world… Customers are no longer passive participants of the firm’s value proposition, but are actively involved in the co-creation and co-owners...

Managing Campus Safety and Security in Higher Education

Author(s): J. Eric Coleman, Peter Johnstone

The tragedies that have occurred on college campuses across the nation have been increasing the last decade. Taking this into consideration, Managing Campus Safety and Security in Higher Education provides a commentary from some of the leading campus public safety experts in hopes to promote a be...

Doing Sociology

Author(s): James K Semones

Doing Sociology: A Basic Text provides a learning resource that will meet the needs of both typical students and potential sociology majors. It directly responds to increasing critical needs among faculty and students in many colleges and universities throughout the United States. This text focus...