Now Available!

The new 2nd edition of Foodservice Operations Management now released prepares future nutrition/dietetics, foodservice, and hospitality management professionals with the knowledge and competencies to manage with confidence a multitude of careers in all areas of the foodservice industry. This 2nd edition is jampacked with key information necessary to navigate today’s multi-faceted foodservice settings.

In the new edition, students learn critical-for-success foodservice concepts while going behind the scenes of smooth,…

Those who manage public assembly venues are continually challenged to operate venues in such a way that brings success to venue ownership and meets the needs of those who utilize them. Accomplishing this daunting task is neither simple nor consistent from venue to venue. Venues vary in mission based on type, location, and goals set by those in leadership. To achieve the established goals, management must continually fine-tune their venue management skills and keep abreast of ever-changing social and economic trends. 

Public Assembly Venue Management: Sports,…

Prepare savvy future professionals ready to manage the foodservice industry with poise.

Well-run foodservice may look like magic, but there is very careful intersection of science and management at play. Foodservice Operations Management: A Menu Perspective takes readers behind the scenes of smooth, sustainable foodservice businesses, demonstrating the fundamental impact of the menu on every facet of operation. Beginning with the menu itself, it provides a detailed exploration of menu development, including comprehensive coverage of nutritional…

New Second Edition Now Available!

This decade, 2020-2029, is primed to become the most extraordinary period in marketing communication history.  The environment is filled with cultural, economic, political and social turbulence. Our personal and professional lives are riddled with change and uncertainty. The rate of tech innovation is not waiting for brands, professionals or universities to catch-up.  Aftershocks are creating a constant stream of newer normals.

There is…

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology was developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that the content of this book remains current and includes references and examples about how service organizations can capitalize on, or are impacted by, ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities, and many others. …

Event Planning: Communicating Theory & Practice, 3rd edition, offers a unique approach that connects concepts in communication to practical event planning ideas. Understanding the “why” behind successful events is fundamental to creating unique and successful experiences for companies, organizations, or clients. With a solid basis in communication theory, along with two new chapters that cover best practices in hospitality and event tourism, this text will enable students to manage each aspect of the planning cycle. Exemplary case studies from experts in the…

New Second Edition Coming Soon!

Though Project Management consistently ranks as the one of the most sought-after certifications throughout multiple industries, many mistakenly think that Project Management is limited to the information technology, finance and insurance, manufacturing, and construction industries. Interestingly, the demand for Project Management skills has been steadily increasing in the Hospitality Industry, which ranks as one of the largest industries globally.

Project Management for the Hospitality Industry not…

Cruise Ship Management & Leadership provides students with an integrated approach to learning the basics of Cruise Ship Management and cruise career opportunities. Students will receive an overview of the cruise ship management environment, the functional areas of cruise ship management, including marketing concepts and methods, to ensure long term viability and sustainability of the cruise business. At the completion of the textbook, students will have a more informed and broader perspective on the forces that shape cruise ship management. …

Written from a practitioner's viewpoint, Event Management Blueprint: Creating & Managing Successful Sports Events bridges the gap between classroom instruction and on-the-job required tasks by providing current and future event managers with an event management template that can be used in the sports industry.

The NEW third edition of Event Management Blueprint challenges readers to create a sport event using a step-by-step process that breaks down tasks into manageable pieces including the processes…

Every organization in sport, entertainment, and venue management struggles to find employees that “get it.” Very few have any idea of what working in this industry is really like. Even fewer are willing to put in the effort required.

Starting Your Career in Sport, Entertainment, & Venue Management helps readers to identify numerous career paths --- some that they never knew about --- and describe some of the duties of each job.

This publication guides readers step-by-step to prepare them to compete for the scarce and desirable jobs in…

Those who manage public assembly venues are continually challenged to operate venues in such a…

The ability to comprehend the language involved in this new and evolving cyber world is essential now more than ever.

Cybersecurity: Bridging the Gap Between Technician & Management:

• Provides a dictionary of computer terminology.
• Delivers a synopsis of what we actually use computers to do.
• Gives an outline of using computers in series and parallel to increase power and resources.
• Highlights how our vulnerabilities increase when power and capability rise.
• Reviews the most dangerous component of the cyber world –…

Contemporary Cases in Event Management is a collection of 14 case studies. Featuring a wide variety of cases involving Government Meetings, Trade Shows, Association Meetings, PRIDE Gatherings, and more, this case collection is the perfect accompanying text to any Event Planning and Management course.

Contemporary Cases in Event Management includes:

• learning outcomes identified for each case study.
• case summaries and discussion questions.
• key words, references and additional resources in most of…

The Recipe for Success in Restaurant Management…

Restaurant Management: A Best Practices Approach introduces the reader to the vast menu of opportunities available in the restaurant industry - from creating business plans to guest service, quality management, labor costs and beyond.

Written by a diverse collection of restaurant industry and education experts, Restaurant Management: A Best Practices Approach:

• Includes a section dedicated to career opportunities, job prospects, and the differences…

Management: The Right Work, Done Well! covers all the key topics expected in an introductory management textbook. The publication features an easily readable and understandable format based on the primary purpose of management - to get the “Right Work, Done Well!”

The publication is written by Denis G. Hamilton, an award-winning professor who has taught over 10,000 students since earning a Ph.D. in organization management and who also has over 35 years of broad-based management experience including executive level positions in two Fortune 50 companies.

Project Management Using Microsoft Project 2013: A Training and Reference Guide for Project Managers Using Standard, Professional, Server, Web Application and Project Online introduces readers to the project manager’s perspective on the latest version of Microsoft Project, Microsoft Project 2013. This set of software tools supports what is known as enterprise project management (EPM), the management of all projects across an organization.

Effective EPM allows organizations to better meet Portfolio commitments and achieve their goals. The process begins with…

Introduction to Sport Management: Theory and Practice bridges the theoretical-practical divide by providing students with practical perspectives on today’s sport management issues, based upon sound theoretical frameworks. Introduction to Sport Management introduces readers to the complex nature of today’s sport industry and offers advice from sport-industry insiders.

Introduction to Sport Management: Theory and Practice:

• features unique perspectives from a wide range of…

Sports stadiums are becoming bigger, louder, and more exciting. With so many people in one area, it takes quite a bit of planning and work to pull off an event successfully. This is where facility and event management comes in.

Perfect for both undergraduate and graduate level courses, Facility and Event Management covers everything from the history of sport facilities, to the construction of new stadiums, to customer service, and booking events.

Available in print and eBook editions, Facility and Event Management…

Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship. 

Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service…

The world of hospitality and travel is rapidly changing. Sudden changes in the external environment can have an enormous impact literally overnight.

Strategic Management for Hospitality & Travel: Today and Tomorrow focuses on strategy for companies during a time of prosperity and uncertainty. Written in an entrepreneurial and an environmental-scanning approach, this title helps students learn to read and interpret the trends in society that bring opportunity and threats to hospitality firms.

Strategic Management for Hospitality…

What an exciting time for the golf industry!

Never before has there been so much interest in playing the game, and active participation in both on-course and off-course offerings. This $84 billion industry, in the United States alone, is truly seeing a rebirth and this text offers an introductory overview of the science and art of managing the golf enterprise. This text identifies the soft skills required in the forms of leadership, customer experience, marketing, diversity, and human resources management. The book also highlights the various…

This textbook encompasses four parts, introducing finance theories and contextualized decision making with a clear articulation as to how, individually and collectively, they are shaping the future of hospitality financial management. 

Part I sets the foundation of hospitality financial management by introducing the concept of contextualized decision making, revisiting the accounting fundamentals, and providing an overview of hospitality financial management. 

Part II centers on explaining financial instruments and markets, financial decision-making…

Welcome to the sixth edition of SAP SCM: A Supplement for SAP-Based Supply Chain Management Courses. The supplement is a standalone book for graduate and undergraduate students to practice SAP exercises in supply chain management with advanced topics such as APO included. There is a troubleshooting guide added in the end where students can review some of the common problems encountered when they work on the exercises and the recommended solutions.

A continuous examination of policies and practices for multinational companies in every industry is no longer a business goal for organizations today – it is a requirement for success. With contributions from a variety of HR professionals, this book provides multiple perspectives related to changes that have occurred in organizations, how leaders in HR have responded, and how decision-makers today must continue to respond to their market needs.

Global HR: Strategic Thinking and Talent Management in an International Workforce examines the critical…

Event Planning & Management At Colleges & Universities: An Emerging Hospitality Profession, the first book of its kind, focuses on the event planning at a college or university and provides broad insights on what this line of work can offer both personally and professionally. This digital text also introduces students to the professional opportunities in the meeting, incentive, conference, and exposition industry (M.I.C.E.).

Features of Event Planning & Management At Colleges & Universities include:

• …

New Publication Now Available!

History tells us that a great percentage of projects, especially large ones, have not ended successfully. It has also been said by some organizations that they would be happy just to have their projects finish with some degree of success. This last statement is not true, however, because today’s organizations expect projects to be completed faster, cheaper, and with the highest level of quality possible.

The most successful way to meet project objectives is through the utilization of practical and effective…

Fundamentals of Supply Chain Management, A Practitioner’s Perspective is based on both authors many years of experience working in the field of supply chain management.  It addresses the most fundamental concepts and best practices of contemporary supply chain management from the tactical and strategic perspectives, and is based on supply chain operations in the real world.  The text provides a comprehensive overview of the business processes, value creating activities, and best practices for managing the end-to-end supply chain – from forecasting and…

The goal of this book is to provide essential competencies for working managers and HR professionals.

When I look back on my 14 years of industry experience as a part of a management team, I feel we could have avoided lawsuits, dysfunctional hires, and unnecessary turnover, if we all had a working knowledge of Human Resources Management. We could have created a well-defined organizational culture, inspiring core values, clear service behaviors, and service recovery methods to provide an authentic experience to our internal and external customers. This book just does that.

I…

Financial Management in God's Economy provides a biblical perspective for the typical corporate finance course. The text emphasizes stewardship and the importance of aligning financial decisions with faith-based values. The chapters integrate scriptural teachings with practical financial decision making, covering topics such as organizational structures, financial markets, financial statements, interest rates, time value of money, risk and return, capital structure, cost of capital, cash flow estimation, capital budgeting, and multinational finance.

Key…

Media Management and Sales instructors must prepare students for a workplace that synergizes business philosophy with production management. This textbook was created for communication, film, journalism, and media students to learn the foundations of business. 

Media Management and Sales serves university, junior college, and community college students from a variety of disciplines. The students will learn the importance of conducting customer needs assessments, cold calls, SWOTS, pitches, as well as understanding market…

As the global population ages, societies worldwide are confronted with unprecedented challenges in ensuring the financial security and well-being of their elderly citizens. The phenomenon, often referred to as the "Silver Tsunami," presents a complex web of economic, social, and ethical dilemmas that demand urgent attention. At the heart of this issue lies the looming specter of financial ruin for countless families who find themselves ill-prepared to navigate the financial complexities associated with aging. This textbook, Resource Management for Elderly…

Nursing Management and Professional Concepts 2e introduces students to essential topics in nursing leadership, management, and professional practice. This textbook covers key areas such as prioritization strategies, delegation and supervision, legal and ethical implications of nursing practice, interprofessional collaboration, healthcare economics, quality improvement,…

Discover the ultimate guide to mastering restaurant management with our new title, Restaurant Management, a comprehensive textbook designed for hospitality management students. This authoritative resource delves deep into the intricacies of running a successful restaurant, from conceptualization and design to day-to-day operations and leadership. Written by academic and industry experts, this textbook combines theoretical frameworks with practical applications, offering invaluable insights, strategies, and hands-on activities to prepare students for a dynamic…

This book presents managerial concepts and skills for leading virtual and/or global work teams. Geographically dispersed work teams have great challenges because distance causes problems with cohesion, coordination, and control. In addition, cultural differences can exacerbate these challenges. Cohesion is the trusted interactions among team members. Coordination is the collection of small adjustments made to keep on goal for unit supply operations and incorporate new situational awareness. Control keeps teams compliant with the mission and ensures it operates consistently within…

What do you do with the 168 hours you have each week?

With so many places to go, people to see, things to do, and work to accomplish, we often find ourselves wishing we could unlock the clock to find extra time. Learn strategies to make time, save time, and spend time in pursuit of personal and professional goals.

• Make time by managing your daily list of “Things to Do!”
• Boast productivity by creating SMART goals.
• Reduce stress by creating positive habits for key tasks.
• Save time by automating bill pay, emails, schedules, social media posting,…

Accountability is about fulfilling one's obligations. Unfortunately, today too many of our police…

Nonprofit Management: Moving Your Organization From Where It Is to Where You Want to Be introduces readers to both the theory and practice of nonprofit management through an easy-to-follow, step-by-step approach. Designed for practitioners and students in public administration and nonprofit management programs, this book combines theoretical insights with hands-on tools for maximizing social impact and fostering organizational transformation.

Charts and worksheets illustrate concepts in an easy-to-understand manner, taking the…

This edited book examines major problems facing the international disaster community as well as innovative solutions to global emergency management, focusing on the current and emerging trends in disaster management that cross geographic, social, and political borders. Each chapter provides insights from preparedness approaches and response techniques employed in different countries to address current and emerging threats and issues. Contributing authors include scholars, researchers, and practitioners in fields related to disaster science and international emergency management.

…

This book is designed to build foundational knowledge of multiunit restaurant management concentration in the second year of hospitality colleges and business schools, and covers “multiunit” operations vs. the traditional “single-store” restaurant operations. This book also serves as an exploratory guide to the multiunit restaurant industry for students and working professionals whose academic background is outside the hospitality education and are curious to learn more about career, business or investment opportunities in this industry.  

Management is the science of becoming effective and efficient. A business organization is effective when it meets its goals and becomes efficient when it wastes less and optimizes the use of the business’s assets. Effectiveness and efficiency seem contradictory but a good manager finds ways to balance both. Business owners would like to see a profit each month, while customers want to have products or services that meet their needs. Those needs could be related to delivery time, quality, customized features, or…

Coming Soon!

Sports Ethics: Challenges for Athletes and Management is designed to combine theory and practical application, featuring over sixty case exercises created to spark class discussions. These cases, found in each chapter, challenge readers to determine what is ethical and unethical in sports settings. This publication supports a flexible teaching approach, allowing instructors to focus on either the principles and theories of sports ethics or a more discussion-based format. Included is a comprehensive instructor’…

Contemporary Approaches to Hospitality and Tourism Management is an Introductory Hospitality/Tourism textbook that covers the broad spectrum of exciting, enriching, lucrative career possibilities that exist under the umbrella of Hospitality/Tourism. Tourism, requiring travel, is of course presented as the overall dynamic economic engine, but Lodging and Foodservice and Attractions with their manifold spin - offs, logistical and market support services, are highlighted as the “operational dynamics and physical plants” of Tourism. Taken together, the 18 Chapters…

Globalization and technological advancements have influenced project managers in how they coordinate and collaborate across projects, diverse teams, and stakeholders. Project managers possess a unique combination of technical understanding and social insight. At the same time, they must be experts at fostering innovation while steering projects toward successful outcomes. No longer solely tasked with technical proficiency, project managers manage projects and the teams between business strategy, human dynamics, and technological innovation.

Operations Management is structured as follows: subject matter content is first, followed by integrative scenarios, and finally appendices containing details of methodology and techniques. 

The content chapters are scenario-driven. Each chapter covers an operations topic from the perspective of the non-OPS student. For example, the short-term scheduling chapter follows a mortgage underwriter as she navigates aspects of scheduling work such as: including scheduling adaptations to address both internal and external demand variation; work sequencing…

Effective classroom management is a skill that all teachers strive to master, yet it remains a challenging area for many. In today's fast paced schools, teachers must continually reassess and refine their classroom management practices to keep up with changing dynamics and the unique experiences that students bring with them to the classroom. However, research shows that pre-service teachers are not adequately equipped to work with students exhibiting severe disruptive behaviors, leaving new teachers without essential means to best serve their students. 

This book is designed to…

Introduces concepts related to nursing leadership and management, prioritization strategies, delegation and supervision, legal implications of nursing practice, ethical nursing practice, collaboration within the interprofessional team, health care economics, quality and evidence-based practice, advocacy, preparation for the RN role, and the avoidance of burnout with self-care. Several online, interactive learning activities are included in each chapter that encourage application of content to patient-care situations. Additionally, the Appendix includes a “suite of patients” with suggested…

This book is a simplified version of introduction to finance, compared to other financial management or corporate finance books which have more than 600 pages. It contains essential concepts, knowledge points, and applications of finance theory to be covered in one semester's timeframe. Other distinctive features include: 

• providing plenty of examples to show how finance theory is applied in real world settings; 
• illustrating step-by-step solutions to worked examples to result in higher learning gains;
• giving students hands-on experience through…

A Practical Guide to Sports Management is a unique text as it offers students a front row seat into the field of sports management from an author that has been in the industry for the past twenty-five years. 

Each chapter and topic have a practical application to the “real life” business of professional sports. The author's personal stories and accounts highlight the subject matter that is examined in the text.

Unlike other standard textbooks, students will obtain a practical knowledge and experience of the business of sports on topics that…

Revenue Management and Optimization: Beyond Hotels introduces students to the fundamentals of revenue management with case studies and examples that embrace the comprehensive nature of the hospitality industry. Not only does this book introduce the fundamental concepts of pricing, forecasting, market segmentation, and distribution channels, it also has dedicated chapters to restaurants, gaming, concerts and sporting events, and peer-to-peer accommodations. Each chapter also includes supplemental assignments designed for…

Soil Science and Management for Sustainable Crop Production provides a current and comprehensive introduction to soil science for students in the fields of agricultural and environmental science, ecology, soil and land management, and natural resource management. Covers all aspects of soil science including soil functions, soil formation, soil horizons, soil classification, soil physical properties, soil water, soil chemical properties, soil biology, soil organic matter, soil fertility, fertilizers and fertilization. Focuses on understanding the…

Product Management Interview Handbook is your definitive guide to acing product management interviews. Authored by a seasoned Stanford professor specializing in product management and a Senior Product Manager at Microsoft, this book distills invaluable insights from 40 hiring managers and leaders across top-tier companies like Stripe, Google, Amazon, Apple, Medallia, and Microsoft. Packed with real-world case examples, specific evaluation criteria, and illuminating quotes from VPs of Product Management, it equips readers with the precise…

One significant challenge in educational leadership and organizational management is applying theory to the workplace effectively. This book is designed for students, leaders, and managers to help them develop their expertise by putting theories into practice. Scholars, practitioners, and the general public will appreciate the evidence-based scenarios demonstrating the dynamic and transformative nature of educational leaders and organizational managers.

Educational Leadership and Organizational Management Bridging Theory and…

As the pages of history turn, the narrative of labor relations evolves, shaping and being shaped by the societal, economic, and technological currents of its time. Mutual Gains: Empowering Labor and Management through Knowledge in Industrial Relations is a comprehensive examination of this dynamic journey, tracing the intricate tapestry of labor’s past, present, and future.

In this book, we embark on a voyage through the history of labor in the United States, from its roots in the cottage industries to the modern-day complexities of the factory system. Each…

A colorful walk through the life and career of a person who has served as a special investigator, nonprofit foundation communications director, university spokesperson, professor and was a high-end EF3 tornado and bus crash survivor, Dr. Matt Charles provides case studies from a guy who generally ends up being at the wrong place at the wrong time.

Shit Show provides personal reflections and lessons learned from a one-of-a-kind individual whose life path has set him on a collision course with many crises – so many that…

Any course containing math has the potential to be boring for students and for instructors.

This workbook offers engaging active learning exercises to bring Operations Management to life!

Research shows that active learning helps students learn faster and retain concepts longer.

Here are 9 tabletop activities that allow students to experience and experiment with Operations Management concepts.  

Printable handouts for students and printable instructions for instructors – including what to expect from students as they interact make setup and delivery simple…

A new strategic management textbook that will engage undergraduate students and empower professors to deliver an exceptional business capstone experience. Business Strategy 2.0 uses an approachable narrative relevant to students and their lives. This approach to learning emphasizes key concepts and frameworks that every professional can develop using their…

Putting It All Together is a unique blending of research-based concepts and skills. These 8 Foundations for Lasting Change are organized to work in concert with one another. Beginning with Metacognition and Mindfulness, you, the reader, will begin the process of affecting real change, long-lasting change. These foundations work IN you and are not externally focused. They will cultivate and modify the workings of your brain by creating new neural connections. The tools, strategies, and practices will allow the reader to implement each of the foundations which will…

Introduction to Operations Management provides students with an understanding as to how effective operations and supply chain management contributes to the competitiveness and survival of an organization.  Students will be introduced to concepts, principles, and techniques that can be leveraged to analyze, control, and improve critical processes responsible for efficiently making and delivering goods and services without losing sight of the goal of RIGHT6. 

These critical processes reside in both…

This book was written as both a textbook for an introductory crisis management course, and as a user-friendly resource for the manager who is new to the field. 

In this book, you will acquire the knowledge you need to manage organizational crises effectively and strategically. A four-stage crisis management framework is offered:

1. Landscape Survey: Identifying potential crisis vulnerabilities
2. Strategic Planning: Organizing the crisis management team and writing the plan
3. Crisis Management: Addressing the crisis when it occurs
4. Organizational…

The Chinese hotel industry has started the steepest new hotel development curve the world has ever experienced. By 2039 China is expected to reach 9.1 million hotel rooms, four times its current number. Development on this scale generates specific dynamics and challenges. It will require proven project management approaches that are widely used in other industries to meet these challenges head on and improve the efficiency and effectiveness of opening new hotels on large scale. 

Project Management of Hotel Opening Processes: Exploring Better Ways…

STRATEGIC HUMAN RESOURCE MANAGEMENT, Media Update, covers vital topics in the field of HRM, such as strategic planning, recruitment, selection, training and development, compensation and benefits, and performance appraisal. Additionally, this text helps differentiate the HR roles and the linkage between HR and other organizational functions. 

…

Are you paid to fix what goes wrong? 

If so, you are a professional problem-solver.

These ideas lead to improved workplace performance... for you and others!

Effective use of controls help you thrive in business or in public organizations. 

Bill, your author, guides Professional MBAs in problem-solving skills. His insights are yours to assess and apply for your personal career advantage. 

…

Human Resource Management is an integral component of every organization. This text introduces students to vital topics in the field of HRM such as strategic planning, recruitment, selection, training and development, compensation and benefits, and performance appraisal. 

Enriched by a variety of features, exercises, and examples, HUMAN RESOURCE MANAGEMENT will teach students how HRM can be used as a strategic tool for increasing the profitability, efficiency, and effectiveness of an…

Strategic Management for Healthcare Organizations, Second Edition,…

PRINCIPLES OF HEALTHCARE QUALITY MANAGEMENT: TOOLS AND APPLICATIONS introduces readers to the different aspects of quality management in healthcare. The content prompts readers to evaluate how quality is defined, measured, and improved by providing in-depth discussion about accreditation, regulation, data measurement, and quality improvement models. 

Features boxes and multimedia elements give readers the opportunity to further consider the application of chapter concepts.

By combining contemporary information from current social science and business literature, Principles of Security Management offers both students and practicing security managers a comprehensive look at security administration. Chapters range from leadership to effective supervision to recruitment and selection of employees, training, performance appraisal, and the future of the private security industry. 

Principles of Security Management focuses on the importance of practical, in-depth knowledge as well as theoretical…

HEALTH CARE MANAGEMENT: THEORY IN ACTION emphasizes both classic and leading-edge organization theory and organizational behavior scholarship in the application of health care administration. Through exploration and analysis of the principles of contemporary leadership and management, students will learn to understand and manage change through the practice of creative problem solving. 

THE FIVE FUNCTIONS OF EFFECTIVE MANAGEMENT seeks to assist students in understanding the basic efforts and activities required of managers at every level in an organization. 

The text takes an in-depth look at the research and theories behind the processes of planning, organizing, staffing, leading and controlling and explains how you can use them to become a more successful manager. 

Feature boxes included through the text present real-world examples of the concepts discussed. …

The ability to think, plan, and act strategically is what puts a company in better position for success, and this is reflected at every level of the organization. Whether it’s using leadership skills to convince employees of a strategic vision or developing an analysis of the industry to gauge potential success or failure, the core concepts of strategic management should be present in nearly every decision. STRATEGIC MANAGEMENT FOR ORGANIZATIONS examines the various approaches to strategic planning, citing examples from the business world of…

OPERATIONS MANAGEMENT provides a streamlined introduction to how organizations produce goods and services efficiently. Emphasis is placed on integrative topics essential for managers in all disciplines, such as supply chain management, product development, and productivity enhancement.